Privacy Policy | My Weight Loss Clinic

Introduction

At My Weight Loss Clinic, we respect your privacy. Your trust is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This ensures that your personal information is collected, used, and disclosed responsibly and securely.

My Weight Loss Clinic ("we," "us," "our") provides professional weight-loss and wellness programs, including personalized treatment plans, health assessments, and support from qualified practitioners.

Our Services Include:

Evidence-based weight-loss and nutrition programs
Online and in-person consultations with registered health professionals
Personalized lifestyle and fitness plans

We collect personal information from you to provide these services effectively and safely. Please read this Privacy Policy carefully to understand how we handle your information.

How We Collect Your Personal Information

We collect personal information fairly and transparently. In most cases, we collect data directly from you when you:

Sign up for our programs or newsletters
Make a booking or consultation through our website or app
Communicate with our staff via email, phone, or website forms
Complete health assessments, surveys, or feedback forms
Upload information through connected apps or wearable devices

We may also collect information from third parties (with your consent), such as partner clinics, laboratories, or government health databases.

Types of Personal Information We Collect

Contact details: Name, email, phone number, and address
Health details: Weight, BMI, medical history, symptoms, and treatment goals
Payment details: Billing information and transaction records
Device information: IP address, browser type, and activity logs
Identifiers: Medicare or Healthcare ID (if applicable)

Sensitive information such as health data is collected only with your consent or as required by law.

How We Use Your Personal Information

Your personal data is used for purposes including:

Providing and managing weight-loss programs and consultations
Processing payments and managing accounts
Sending appointment reminders and updates
Delivering personalized treatment plans
Improving our services and customer experience
Conducting research and analytics to enhance program outcomes
Sending marketing communications (only with your consent)

We may also use your information to comply with legal obligations or resolve complaints.

Disclosure of Your Personal Information

We may share your personal information with:

Registered health professionals and wellness experts associated with our clinic
IT and cloud service providers who support our operations
Payment processors and customer support providers
Government agencies when required by law

In limited cases, we may disclose information during a business transfer, merger, or if necessary for emergency medical reasons.

Protection of Your Personal Information

We take the security of your information seriously. My Weight Loss Clinic uses industry-standard security measures such as:

Encrypted data storage
Access controls and secure login systems
Regular monitoring and data audits

Only authorized personnel have access to your personal information. When data is no longer required, it will be securely destroyed or anonymized.

Direct Marketing

We may send you information about new services, promotions, or health tips. You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.

Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience, personalize content, and analyze site performance. You can disable cookies in your browser settings, but some site features may not work correctly without them.

We may also collect device identifiers and analytics data to understand user behavior and enhance our platform.

Access and Correction

You may request access to your personal information or ask us to correct any inaccuracies. Please contact our Privacy Officer using the details below. We will respond to your request within a reasonable timeframe.

Overseas Disclosure

In some cases, we may use cloud storage or service providers located outside [insert your country here, e.g., Australia]. By using our services, you consent to your information being transferred overseas, noting that local privacy laws may differ.

Contact Us

If you have questions or concerns about our Privacy Policy or how we handle your information, please contact us at:

My Weight Loss Clinic
Website: https://myweightlossclinic.online/

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. Please check this page regularly for updates.

My Weight Loss Clinic
Helping you achieve a healthier, happier life through safe, sustainable weight-loss solutions.

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